Do you offer a service to sell cryptos that I own?

Yes! You can sell just as easily as you can buy.

Head to the site and under the "Make an Order" heading, select the option "sell".

Issues delivering to Cryptopia addresses

We deliver this coin from our Cryptopia account. However due to a bug on their platform, if you are also using a Cryptopia address, your coins may not arrive.

I contacted them about the issue and received this response:

Thanks for contacting Cryptopia.

The thing with sending from Cryptopia, to Cryptopia, is that sometimes the deposits don't automatically show up on the receiving side, and we need to manually clear them.

If your delivery doesn't arrive, please create a support ticket on their platform, and they should be able to fix the issue for you.

I am also looking into an alternate solution to get around this from our end.

Cheers, Alan.

Importing your Portfolio balance into Exodus

Download Exodus from their website and follow their install instructions.

Once you've installed Exodus, follow these steps to transfer your balance from your Portfolio into your Exodus wallet.

I will be using Bitcoin in this example.

Step 1:

Press Ctrl + Shift + D together to open the Developer menu in Exodus:

exodus screenshot

Step 2:

Click Developer > Assets > Bitcoin > Move Funds:

exodus screenshot move funds

Step 3:

Copy the private key from inside your Portfolio.

If you need help opening your Portfolio, follow our guide here, or watch our video instructions here.

private key screenshot from website

Step 4:

Paste the private key from your Portfolio into Exodus, and click Import:

insert private key here screenshot from easy crypto website

You're done!

The transaction will need to be validated by the network so it may take up to half an hour for the funds to appear. :)


Easy Crypto has a tiered verification system. Verification processes ensure we comply with the law, keep our customers safe, and make the world a better place. Read more about the whys here.

To verify your account, follow the link on your Account page.

If you don't have a New Zealand driver's licence or passport, please have a look at our alternative verifications.

Our verification tiers, their requirements and limits are as follows:

Verification level and requirements Limits
ID-only Verified

Follow the steps on the "My Account" page to verify.

You will be asked for:

  • A photo of your ID (NZ Driver's licence or NZ Passport)
  • Your address details
  • A selfie

Our system will try and verify both your ID and address during this process.

$1000 total across all orders

2 order maximum

ID and Address Verified

When you follow the steps to get your account "ID Verified", we will attempt to address verify you as part of that process.

If we are unable to confirm the address you have provided, we will contact you to ask for proof of address (e.g. a photo of a bank statement).

$10,000 per day

$20,000 total across all orders

Source of Funds Verified

You must first complete the previous two verifications. Additional information we require for this tier includes:

  • Evidence of your source of funds
  • Explanation of the purpose of your transactions (e.g. trading, investing)
  • Expected transaction frequency and values
$10,000 per day

Using MyEtherWallet

Please note that we do not provide support for third-party software like MyEtherWallet. Please talk to their team for any questions.

You don't need to send your coins from your Portfolio to MyEtherWallet, you just open MyEtherWallet using your private key :)

First, make sure that you are using the official site:

You may wish to consider running MyEtherWallet locally for full security:

How to send:

Click on Send Ether & Tokens in the top bar, and choose to log in with Private key.

Paste the private key from your Portfolio in the box on the right.

my ether wallet screenshot with private key highlighted

Once you're logged in, you can add an address to send to, and send your Ethereum:

send and receive ether tokens screenshot

Introducing your Portfolio

About your Portfolio

Your Portfolio is what’s called a “cold wallet”. This means that it is completely offline, and impervious to any attacks or hacking. It is encrypted with the latest AES 256-bit CBC encryption. For the safest storage, put it on a USB drive, and store it in a physically secure location.

Open your Portfolio

Open the "completed order" email from Easy Crypto, and save your Portfolio to your computer or device. Then head to to open it up. Use the pass phrase that you wrote down when you ordered.

If you run into any trouble, have a read of our help article on Opening your Portfolio.

Verify your balance

To verify that your balance exists, you can use an online balance checker. Put ONLY your receive address into the balance checking websites, NOT your private key. You’ll find these addresses inside your Portfolio. We have a list of some reliable balance checkers in this article: How to verify your balance.

Please be aware that it may take several hours before the funds appear at your address - this depends on how fast the exchanges send it.

How do I send my coins to an exchange or another wallet?

If you wish to spend the coins in your portfolio or transfer them elsewhere, you’ll need to use your private key for that. You'll find the private key inside your Portfolio.

Have a read of this help article for full details: How to move your cryptocurrency to a different wallet.

I have more questions!

Use the search function at the top of this page, or have a read through our Frequently Asked Questions. For most people, this will answer everything you want to know.

If you can't find what you're looking for, there is a link at the bottom of the FAQ page to create a support ticket.

How to import your coins into Jaxx

Jaxx enables you to transfer funds from a paper wallet or even a standard address through the Private Key, to your current Jaxx Wallet. This will empty the paper wallet address and add its balance to your Jaxx wallet through a standard funds transfer transaction (that also requires the miner fees to be paid).

There are two ways to transfer a paper wallet's funds.

QR code scan (mobile and tablet versions only)

  1. Select the Menu at the top right of the main Jaxx screen.
  2. Select Tools
  3. Select Transfer Paper Wallet
    jaxx wallet screenshot transfer paper wallet
  4. Read the message on the first screen and then tap/click on I UNDERSTAND
  5. Scan the QR code of the paper wallet's PRIVATE KEY by selecting the camera icon next to the input field.
    jaxx wallet screenshot enter private key
  6. After you scan the Private Key, select Next from the bottom right corner.
  7. A confirmation screen will tell you what the balance is for the wallet you are trying to swipe and will ask for your confirmation.
    jaxx wallet private key and balance
  8. If everything looks correct, select TRANSFER TO JAXX to complete the process.

Manual entry

If you are using a Jaxx browser extension or the desktop version, you will need to enter the wallet's private key manually. To do so:

  1. Select the Menu at the top right of the main Jaxx screen.
  2. Select Tools
  3. Select Transfer Paper Wallet
    paper wallet transfer jaxx wallet
  4. Read the message on the first screen and then tap/click on I UNDERSTAND
  5. Type in or paste the wallet's private key and select Next.
  6. A confirmation screen will tell you what the balance is for the wallet you are trying to swipe and will ask for your confirmation, ex.:
    jaxx wallet private key and balance screenshot
  7. If everything looks correct, select TRANSFER TO JAXX to complete the process.



- Currencies that can be swiped in Jaxx at the moment:

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Ethereum (ETH)
  • Ethereum Classic (ETC)
  • ZCash (ZEC)
  • DASH
  • Litecoin (LTC)

- To ensure full functionality please be sure to have the latest version of Jaxx installed. You can get the latest version of Jaxx by going to:

How to import and transfer from Toast wallet

Import into Toast Wallet

Download and install Toast Wallet from their official site:

Add an account, and choose to "Add Existing Address":

toast wallet add existing address screenshot

On the next page, put in your private key where it says "Ripple Secret". You don't need to fill in the "Ripple Address" field. The "Passphrase" is the password you created when you installed Toast Wallet. This is not your Portfolio pass phrase :)

ripple secret toast wallet screenshot

If you get an error message saying the address is not "activated", please check the status of that Ripple address using Bithomp:

Put your public address into the Bithomp explorer - DO NOT PUT YOUR PRIVATE KEY!

If the address is activated, you should see something like the below. If it shows a transaction but not an activation, you may need to wait a day or two before your funds are available.

xrp toast wallet balance

Send from Toast Wallet

Once you have imported your funds, you can then send from Toast.

To send from Toast Wallet, choose the $ symbol at the bottom, and enter the "To Address" where you would like to send it:

send from toast wallet sceenshot

Why do I have less in my Portfolio than I think I should have?

If you're checking the value of your balance using an app on your phone, or a website like CoinMarketCap, you might feel like you ended up with less in your Portfolio than you should have.

This is perfectly normal and exactly how currency exchange works... so come with me on an exciting journey through the world of finance!

Let's say that you bought $100 worth of Bitcoin. At the time of writing this article (Jan 31st, 2018), that would have got you 0.006213 Bitcoin delivered to your Portfolio from Easy Crypto.

On your app, it says the rate for Bitcoin to NZD is $14,295. You use your handy calculator and figure out that at $14,295, you should have 0.00670 Bitcoin, but you only have 0.006213 Bitcoin. That's an 11% loss!! This is an outrage, I demand answers!!!

The price you see on your phone app or CoinMarketCap is called the "spot rate". This is the mid point between the buy and sell prices. Unfortunately you can't buy at that rate, because nobody is going to sell to you at that rate.

So the first loss that you'll experience is the difference between the buy and sell rate - what's called the "spread". The spread is the difference between what buyers are willing to pay, and what sellers are willing to sell for.

At the time of writing this article, sellers on the Independent Reserve bitcoin exchange are wanting $14,567 and buyers are willing to pay $14,023. If you were to buy and instantly sell, you would lose $544 on that transaction.

If we take our $14,567 and work out how much Bitcoin we should get for that price, the value is now 0.00686 (100 divided by 14,567). It's closer than it was before, but it's still not 0.006213... Where's my money??

Well next up are the exchange fees. Exchanges charge between 0.1 and 0.2% to make each currency transaction. This isn't an Easy Crypto charge, this is a charge from the external exchanges that we use to process your transaction. That brings us down to 0.00685 Bitcoin.

And lastly we have the withdrawal fee. Naturally you don't want to leave your currency sitting on the exchange, you want it in your hot little hands! But each transfer on the Bitcoin network costs a "mining fee". This is an unavoidable part of using cryptocurrencies.

The average fee at time of this article is 0.001 Bitcoin (or $15). Subtract that from our 0.00685 Bitcoin, and you now have 0.00585 Bitcoin.

"Wait a minute!", I hear you say.... "0.00585 is LESS than 0.006213, how come I got more than I should have??"

Ahhh... well that's due to the smart way we process transactions. Aren't you glad you bought with us? :)