Frequently Asked Questions

Before you order

How long will it take for my order to be delivered?

We deliver most orders within 5 minutes of your deposit appearing in our bank account.

Please note though that we cannot guarantee what the processing times will be – as orders can be delayed due to congestion on the exchanges, bank transfer times, public holidays, etc. We will always do our best to get your order to you as soon as we can.

Do I own the private keys to my Portfolio?

YES!! Your funds are stored at an address created just for you inside your Portfolio, and you hold the keys! This is not like an exchange where your funds are stored in their wallets.

Can I send coins to my own address?

Absolutely! Once you click the Buy button, you’ll be shown a page where you can choose to send coins to a new Portfolio or to your own addresses.

What currencies can I pay with?

We only accept New Zealand dollars at the moment. In future, you will be able to pay with cryptocurrencies as well.

How much does Easy Crypto charge?

The rate you are quoted on our main page is inclusive of ALL fees. This means all currency exchange fees, all mining fees, all gas prices, and all withdrawal fees – everything! Easy Crypto charges a 2% fee for our service which is included in your total order price.

There are no hidden fees, no withdrawal charges … nothing! What you see is what you get šŸ™‚

How do you calculate the average processing times and rates displayed on your website?

These averages are based on our last 100 orders, from the time that we received payment until the order is fully processed.

After you order

Have you received my deposit yet?

You can check the status of your orders by visiting the “My Account” page.

How long will my order take?

We deliver most orders within just a few minutes of your deposit appearing in our bank account.

Please note though that we cannot guarantee what the processing times will be – as orders can be delayed due to congestion on the exchanges, bank transfer times, public holidays, etc. We will always do our best to get your order to you as soon as we can.

You can check the status of your orders by visiting the “My Account” page.

How do I get my portfolio?

We’ll email it to you. Once we’ve received your payment, your order will be automatically processed and will be in your inbox in a few minutes.

How do I open my portfolio?

You can open your Easy Crypto Portfolio via our website. Read our how-to guide for more information on opening your portfolio.

Why do I have less than I think I should have??

It’s all good! Relax and have a read of thisĀ help article

Help! I can't open my portfolio!

10 out of 10 times that customers cannot open their portfolio, it is because they have not entered their pass phrase correctly. So first step is to check that you have entered it correctly and that you have the right spelling for each word in your pass phrase. If you’re not sure, double check in a dictionary. And make sure to enter the spaces between the words, as these are part of your passphrase.

 

About our services

Where do you buy from?

We have a range of exchanges that we purchase from. Our systems will constantly search across these to find the cheapest path to buy your cryptocurrency from.

Can I sell you cryptocurrencies and get NZD back?

Unfortunately we don’t offer buy back services at the moment, but this is something we will be looking to add in the near future.

What verification do you need?

You can order up to $1000 without needing verification.

If you wish to order more than $1000 (either in one order or cumulative) you will need to be verified by us.Ā Please see our Verification page for full details.

 

Ready to order?

Click here to visit our main site and place an order!

 

Can’t find the answer?

First of all, click the Search button in the top right to search this site.

If you’ve searched our site and read these FAQs and you still can’t find the answer to your question, please click here to open a support ticketĀ and make sure you include your order ID in the email if the query is about an order.