Service charges

At Easy Crypto, it’s our mission to make cryptocurrencies easy and accessible for all New Zealanders.

An important part of that is keeping our prices as low as we can – so we automate everything possible. That’s how we can deliver your order in less than 3 minutes on average. 🙂

If you make a mistake on your order and you need us to manually intervene, that’s no problem at all, however there will be a service charge for this.

Our services charges are set out below:

If you have…. We will deduct a service charge from your order of:
Orders <$500 Orders $501-$2000 Orders over $2000
Made a bank transfer with no reference number attached 1% 0.4% 0%
Put an invalid cryptocurrency address in when making an order 1.5% 1.0% 0.3%
Changed your mind after ordering a cryptocurrency and want us to process the order to a different cryptocurrency (this applies if we have already purchased the first cryptocurrency for you) 10% 5% 1%
Need us to transfer your currencies to a different address for you 10% 5% 1%
Paid from a bank account not in your name $5 $5 $5
Cancelled an order and/or need us to refund to your bank account $10 $10 $10
Made a fraudulent payment (whether knowingly or unknowingly) which requires refund of the payment and closure of your account with us $40 $40 $40

These service charges will be deducted directly from your order when we resolve your service issue.

A 0.001BTC fee may be requested to process your verification, this will be held as a credit for your first order with us. If your verification request is fraudulent or otherwise invalid, this fee will not be refunded.