Service charges

At Easy Crytpo, it’s our mission to make cryptocurrencies easy and accessible for all New Zealanders.

An important part of that is keeping our prices as low as we can. To that end, we automate everything possible. That’s how we can deliver your order in less than 3 minutes on average. 🙂

If you make a mistake on your order and you need us to manually intervene, that’s no problem at all, however there will be a service charge for this.

Our services charges are set out below:

If you have…. We will deduct a service charge from your order of:
Orders <$500 Orders $501-$2000 Orders over $2000
Made a bank transfer with no reference number attached 1% 0.4% 0%
Put an invalid cryptocurrency address in when making an order 1.5% 1.0% 0.3%
Changed your mind after ordering a cryptocurrency and want us to process the order to a different cryptocurrency (this applies if we have already purchased the first cryptocurrency for you) 10% 5% 1%
Need us to transfer your currencies to a different address for you 10% 5% 1%
Cancelled an order and want us to refund to your bank account $10 $10 $10
Created or used another account to attempt to place an order outside your verification level $25 $25 $25

These service charges will be deducted directly from your order when we resolve your service issue.