At Easy Crypto, it’s our mission to make cryptocurrencies easy and accessible for all New Zealanders.
An important part of that is keeping our prices as low as we can – so we automate everything possible. That’s how we can deliver your order in less than 3 minutes on average. 🙂
If you make a mistake on your order and you need us to manually intervene, that’s no problem at all, however there will be a service charge for this.
Our services charges are set out below:
|If you have….||We will deduct a service charge from your order of:|
|Orders <$500||Orders $501-$2000||Orders over $2000|
|Made a bank transfer with no reference number attached||1%||0.4%||0%|
|Put an invalid cryptocurrency address in when making an order||1.5%||1.0%||0.3%|
|Changed your mind after ordering a cryptocurrency and want us to process the order to a different cryptocurrency (this applies if we have already purchased the first cryptocurrency for you)||10%||5%||1%|
|Need us to transfer your currencies to a different address for you||10%||5%||1%|
|Paid from a bank account not in your name||$5||$5||$5|
|Cancelled an order and/or need us to refund to your bank account||$10||$10||$10|
|Created or used another account to attempt to place an order, or made an otherwise fraudulent payment||$25||$25||$25|
These service charges will be deducted directly from your order when we resolve your service issue.